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Patient Information Leaflet
About Our NHS Contract
Atwal & Barot Dental Practice holds an NHS General Dental Services (GDS) contract to provide dental care to patients in Rugby and the surrounding area.
NHS Contractor: Atwal & Barot Dental Practice
Partners: Mrs Reeta Atwal and Mrs Julie Barot
The practice is independently owned and operated by the partners listed above.
Our Clinical Team
Our team is committed to delivering safe, high‑quality dental care in a friendly and supportive environment. We employ a full team of qualified and registered dental professionals, including:
Dentists with GDC‑registered qualifications and a wide range of clinical experience
Dental Therapists and Hygienists
Dental Nurses who are GDC‑registered or enrolled in approved training programmes
Reception and Administrative Staff trained to support patient care and service delivery
A full list of team members and their qualifications is displayed in the practice and on our website.
Practice Location
All NHS dental care activities are carried out at:
Atwal & Barot Dental Practice 21–22 High Street, Rugby, CV21 3BG
Telephone: 01788 542663
Website: www.atwal-barot.co.uk
Treatments, Facilities, and Services
We provide a full range of NHS dental treatments, including:
Routine dental examinations
Preventive care and oral health advice
Fillings, extractions, and root canal treatment
Crowns, bridges, and dentures (where clinically appropriate)
Urgent and emergency dental care
We also offer a range of private treatments, such as cosmetic dentistry and whitening, for patients who choose them.
Our facilities include:
Modern surgeries equipped with digital radiography
A dedicated decontamination suite meeting HTM 01‑05 standards
Comfortable waiting areas
Accessing Our Services
Opening hours: Monday to Friday, 8:00am – 5:00pm
Out‑of‑hours care: For urgent dental advice outside normal hours, contact NHS 111.
Appointments: You can book, change, or cancel appointments by phone or in person.
Disability access: Our practice is located on the first and second floors and does not have step‑free or lift access. Unfortunately, we are unable to offer alternative access arrangements. If you have mobility needs, we recommend contacting NHS 111 or the Coventry and Warwickshire ICB for guidance on accessing suitable NHS dental services.
Choice of clinician: Patients may express a preference for a particular dentist, and we will accommodate this where possible.
Your Rights and Responsibilities
Your Rights
To receive high‑quality dental care
To be treated with dignity and respect
To be involved in decisions about your treatment
To have your personal information handled confidentially
Your Responsibilities
Attend appointments on time or give adequate notice if you need to cancel
Provide accurate medical information
Treat our staff and other patients with courtesy and respect
Follow advice given to support your oral health
How We Use and Protect Your Information
We comply with data protection legislation and the NHS Code of Practice on Confidentiality.
Your information is used only for your care unless the law requires otherwise
You have the right to access your records and request corrections
Full details of our privacy policy are available at reception and on our website
Patient Feedback and Involvement
We welcome patient feedback to help us improve our services. You can share your views by:
Speaking to a member of staff
Completing a Friends & Family Test form
Emailing or writing to the practice
Feedback is reviewed regularly and used to guide service improvements.
Complaints Procedure
If you are unhappy with any aspect of your care, please speak to a member of the team. Our complaints procedure ensures:
Your concerns are taken seriously
You receive a prompt and fair response
Learning is used to improve our services
A copy of our complaints policy is available on request.
Zero‑Tolerance Policy
We operate a strict zero‑tolerance policy towards abusive, aggressive, or violent behaviour. Any such behaviour may result in removal from the practice list and, where necessary, involvement of the appropriate authorities.
Staff Training and Development
We are committed to continuous professional development. All staff undertake regular training in:
Infection prevention and control
Medical emergencies
Safeguarding
Radiography
Customer service
Clinical skills and CPD relevant to their role
Urgent Care and NHS 111
For urgent dental advice outside normal practice hours, contact NHS 111 or visit www.111.nhs.uk.
Local Integrated Care Board (ICB)
Our NHS services are commissioned by:
Coventry and Warwickshire Integrated Care Board (ICB)
Postal address NHS Coventry and Warwickshire Integrated Care Board (ICB), Shire Hall, Warwick CV34 4RL
Email: cwicb.contactus@nhs.net
Telephone: 02476 324399
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