Practice information leaflet

We are a long-established family dental practice offering both NHS and private treatment options. All our dentists are fully qualified and committed to providing high-quality care.

Opening hours 

Monday-Thursday 8am till 6pm 

Fridays 8am till 5pm.

Closed weekends and bank holidays

Dental team

Dentists

Mrs Reeta Atwal B.D.S. (U.Sheff.) 1997

GDC number: 73275

Mrs Julie Barot B.D.S. (U.Birm.) 1987 

GDC number: 62703

Mr Robert Plester B.D.S. (U.Birm.) 2003 

GDC number: 82025

Mr Andrew Whatton B.D.S. (U.London) 1983 

GDC number: 58034

Mr Shabir Ahmed B.D.S. (U.Birm) 1997 

GDC number: 73638

Mrs Debbie Rimington B.D.S (U.Birm.) 2008 

GDC number: 150402

Miss Estelle Williams B.D.S (U.Plymouth.) 2020

GDC number: 289956

Miss Sundeep Bains DMD (University of Debrecen) 2012

GDC number: 231759

Miss Sophie Pritchard B.D.S (University of Liverpool) 2014

GDC number: 250727

Hygienists

Miss Grace Harris Diploma in dental hygiene and therapy (Royal college of surgeons of England) 2020

GDC number: 252892

Miss Natalie Stenson BSc Dental Hygiene and Dental Therapy (University of Plymouth) 2024

GDC number: 141639

Accessibility

Our practice is located on the first and second floors, and unfortunately, there is no lift access. This means we are unable to accommodate patients who use wheelchairs or have difficulty climbing stairs. We apologise for any inconvenience this may cause.

If you require a ground-floor or wheelchair-accessible dental practice, you can search for suitable alternatives via the NHS website: Find a NHS dentist

Zero tolerance 

To ensure a safe and respectful environment for our patients and staff, we operate a Zero Tolerance Policy towards any form of violent, abusive, aggressive, or intimidating behaviour.

Anyone displaying such behaviour will be asked to leave the premises immediately and will not be offered further treatment at the practice. This may also affect our ability to see other members of the same household.

We understand that dental visits can sometimes be stressful, but there is no justification for inappropriate conduct. Thank you for helping us maintain a calm and supportive atmosphere for everyone.

Complaints procedure 

We operate a practice-based complaints procedure to ensure any concerns are handled promptly and fairly. If your issue isn’t resolved during your visit, please contact Julie Barot by email to smile@atwal-barot.co.uk.

NHS Registration & Access

Due to changes in NHS policy, patients are no longer formally registered with a specific dentist. However, you are still welcome to see your usual dentist at the practice, subject to availability.

If you wish to change dentist within the practice, this may be possible only if the dentist has capacity to take on additional patients. 

The NHS allocates each practice a fixed annual budget for NHS care. We carefully manage our time and resources to meet these obligations. When capacity becomes available, we accept new patients.

Recall & Retention

Most patients are seen for routine check-ups every 6 to 12 months. If you do not attend for over 2 years, your place may be offered to someone else in need. You would then need to rejoin the practice or seek care elsewhere until we are accepting new NHS patients again.

Appointment System

We aim to offer appointments at convenient times within the hours allocated for NHS care. Please arrive promptly for your appointment.

While we strive to run on time, delays may occur due to emergencies requiring immediate attention. We appreciate you're understanding it could be you one day needing urgent care.

The most common cause of delays is patients arriving late and expecting to be seen. This affects all subsequent appointments. Please note: We are not responsible for travel delays or personal circumstances.

If you arrive late, we may not be able to see you, even if we sympathise with your situation.

Cancellations & Missed Appointments

If you are unable to attend your appointment, please let us know as soon as possible so we can offer the slot to another patient.

• For NHS appointments:
  If you miss more than two appointments, arrive late repeatedly, or cancel without giving at least 24 hours’ notice, it is unlikely you will be offered further NHS appointments at our practice.

• For private appointments:
  Missed appointments or cancellations with less than 24 hours’ notice are chargeable. This helps us manage our time and resources fairly and ensures availability for other patients.

Children’s Appointments

All patients under 16 years of age must be accompanied by a responsible adult at every appointment.

Patient charges 

All NHS dental practices charge the same fees for treatment, as set by the UK Government. These charges cannot be altered by individual practices.

For full details and the most up-to-date NHS dental charges, please visit: Understanding NHS dental charges

The cost of your proposed treatment will be discussed with you during your appointment, and payment is required in full before booking and future treatment appointments. We accept credit/debit cards and cash.

NHS fees apply to each new course of treatment, and patients must complete treatment within a reasonable timeframe to avoid additional charges.

If you believe you are exempt from NHS dental charges, please bring proof of exemption with you to your appointment.

If you're unsure whether you qualify, we strongly recommend checking before you claim. Check before you tick

Falsely claiming exemption from NHS dental charges is considered fraud and may result in prosecution. If found to have claimed incorrectly, you may be issued a penalty charge of £100, in addition to repaying the original treatment cost.

Treatment 

The NHS provides all treatment necessary to help maintain good oral health. However, certain procedures such as cosmetic treatments and dental implants are not available under NHS care. If you are interested in these or any other private treatment options, we’ll be happy to discuss them with you in detail. Our aim is to support you in making informed choices about your dental care.

If a treatment is not offered within our practice, we are happy to provide a referral to a suitable provider. Please note that not all referrals are available on the NHS, and some may only be accessible through private care.

A key part of our service is offering personalised advice to help you maintain your oral health. However, this guidance is only effective if followed consistently. What you do day to day has the greatest impact on your dental wellbeing.

Advice is given in good faith, and we may recommend specific products to support your care. A limited selection of oral health products is available for purchase at reception.

Future check ups 

Once your course of treatment is complete, your dentist will advise you on when your next check-up should be. All recall intervals are set in line with NICE guidelines, which means your check-up schedule is based on your individual oral health needs.

Patients are no longer automatically booked every six months depending on your risk level, your next check-up may be recommended anywhere between 3 months and 2 years.

Childcare 

Please note that we do not have childcare facilities on-site. For everyone’s safety, children must be supervised at all times while in the practice.

Support with communication 

If you find it difficult to understand English, please bring someone with you who can interpret they must be over 18 years of age. It’s important that you fully understand your treatment options so you can make informed decisions about your care.

This also applies to patients with learning difficulties, who may benefit from having a trusted friend or family member present to help explain anything that may be unclear.

Emergency services

During Opening Hours: If you’re experiencing a dental emergency, please call our reception on 01788 542663, ideally as close to 8:00am as possible. This helps us assess your situation early and offer the most appropriate care. Our team will carry out a telephone triage and guide you on next steps.

Outside Opening Hours: If the practice is closed and your concern cannot wait until we reopen, please contact NHS 111 for urgent advice and support. A dentist will assess your symptoms and advise on any necessary treatment.

Patient confidentiality 

We store patient information securely in both paper and digital formats, and all records are handled in strict confidence. Our policies fully comply with Government Information Governance guidelines.

We will never share your personal details with anyone unless we have discussed it with you first and obtained your consent

Patient feedback

To help us continually improve the care and service we provide, we may occasionally invite you to complete a patient survey. If you have any suggestions or comments, feedback forms are available in the waiting room.

You’re welcome to submit feedback anonymously, and all information shared will be treated with strict confidentiality. If you’d like a response, we’ll be happy to follow up with you directly.

Absolutely — here’s a clearer, more polished version of your Useful Contacts section, with consistent formatting and a professional tone:

Useful Contacts

NHS 111
For urgent medical advice and symptom support: Get help for your symptoms

Care Quality Commission (CQC)
Regulator of health and social care services in England:  www.cqc.org.uk

NHS Coventry and Warwickshire Integrated Care Board (ICB)
Shire Hall, Warwick, CV34 4RL
Telephone: 02476 324399 Email: cwicb.contactus@nhs.net

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