Statement of purpose

Statement of Purpose

In accordance with the Requirements of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Aims and Objectives

This dental practice consists of dedicated and professional personnel. We strive to be acknowledged by our clients, suppliers, and regulators as a leader in our sector. This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed client expectations.

Our Aims

We aim to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes. We aim to make care and treatment as comfortable and convenient as possible.

In addition, we aim:

 • To understand and exceed the expectations of our patients

• To both motivate and invest in our team and acknowledge their value

 • To encourage all team members to participate in achieving our aims and objectives

 • To clearly set and monitor targets in all areas

• To invest in property, equipment, and technology and to innovate processes based on a measured business case

Our Objectives

The objectives of the practice are to deliver a service of high standard in line with professional standards:

• To be accountable for individual and team performance

• To support each other in achieving patient expectations

 • To maintain the highest professional and ethical standards

• To rapidly respond to the needs of our team and our patients

• To encourage innovation, ambition, enterprise and continuous improvement

• To ensure staff are trained and competent through investment and personal development

This is achieved by offering patients a personal service, integrating the highest quality products with the latest proven techniques and protocols.

Patients are treated with honesty and integrity, in complete confidence and with the utmost discretion, in comfortable surroundings, at a reasonable cost. The practice complies with the requirements of the Advertising Standards Authority and ensures that any advertisements reflect the true nature of services offered.

Services Provided

The regulated activities provided include:

 • Treatment of dental disease, disorder or injury

 • Surgical procedures

• Diagnostic and screening procedures

This practice offers dental services to all its patients which consist of:

• Preventive advice and treatment

• Routine and restorative dental care

• Root canal treatment

• Dental hygiene

• Tooth whitening

• Crown, bridgework and dentures

• Implants

• Invisalign

• Facial Aesthetics

Name, Address and Contact Details of the Service Provider/Registered Manager Service provider/Registered Manager

Mrs Reeta Atwal and Mrs Julie Barot

Legal Status: partnership

Address: Atwal and Barot Dental Practice, 21-22 High Street, Rugby, Warwickshire, CV21 3BG

Phone: 01788 542 663

Email: smile@atwal-barot.co.uk

Staff within the Practice

Please see our dental team page for up to date staff list

Facilities within the Premises

 • Atwal and Barot Dental is well located in the town centre.

 • Our patient waiting room provides a comfortable waiting space

 • We have a purpose-built decontamination facility to assure high standards of infection control

• We employ digital imaging for instant radiography at the lowest dosage

Opening Hours

Our opening times are Monday- Friday 8am till 5pm.

Making an appointment

All patients are seen on an appointment basis.

Cancellation Policy

We ask patients for a minimum of 24 hours’ notice before any cancelations, those who cancel repeatedly at short notice aren’t offered further appointments.

Smoking Policy

To provide a safe and smoke-free environment for staff and patients, the practice is a non-smoking area.

Methods of Payment/Credit

All major credit/debit cards and cash are accepted

Mobile Phones

Patients are requested not to use mobile phones within the building.

Car Parking

There are several public car parks located in the town centre.

Client Centred Care

We care about providing the right treatment for all our patients. For this reason, treatment and procedures are only carried out after fully discussing the risks and benefits with the patient and providing treatment options.

Consultations

Consultations are carried out in person with patients, by qualified personnel in the privacy of the consultation/treatment room. Occasionally consultations are carried out on the telephone.

- Records of all consultation and treatments are kept in patients’ notes.

 - At the initial consultation, a medical history will be taken and an outline of any problem the patient presents with. They will be given information on any planned procedure and all alternatives will be discussed, and consent obtained prior to commencement.

Patient Records

The details of patients are taken at the initial consultation which also form part of the patient records.

Information provided to the Patients

This practice ensures that information provided to patients and prospective patients and their families/carers is accurate and that any claims made in respect of services are justified. This is in the form of a Patient Information Leaflet.

Treatment of Children

We do provide treatment for children. We will expect children to be accompanied by an adult who is able to consent for them unless we are confident that they are competent to provide consent for themselves in line with our consent policy.

Consent

We respect patient autonomy. The patients therefore have the right to make their own decisions regarding dental treatment and care. Consent to treatment must always be given freely and voluntarily by a patient capable to do so. For those patients over 16 who do not have the capacity to make decisions about their care we will be guided by Mental Capacity Act 2008.

Patient Surveys

It is the policy of this practice also to carry out regular random patient surveys to seek the views of our patients as to the quality of the treatment and care provided by our personnel. This also enables the practice to ensure compliance with its quality monitoring policy in line with its standards. These results will be available in the waiting room for patients and their families. These will also be issued to the Care Quality Commission as and when requested.

Patients' views will be collated into a report by entering the results into a spreadsheet and totals and percentages will be calculated as to the overall performance. The results of the survey will also be made available to staff by way of discussion at regular staff meetings.

Privacy and Dignity of Patients

The privacy and dignity of patients are always respected. The practice follows the General Data Protection Regulations to meet patient confidentiality. All information and records are kept safe and confidential (full details of our privacy policy is available). There are facilities for patients to have private conversations with the clinical and reception staff.

Checklist for Consultation

We will explain the procedure to the patient and give them an opportunity to ask questions. We will explain what we are doing at each stage of the procedure. If a chaperone has been present, we will record the identity of the chaperone in the notes and any other relevant issues or concerns immediately following the consultation.

Complaints Procedure

Our practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements.

Patients are asked that in the event of any complaint, to e-mail or write to our nominated complaints lead- Mrs Julie Barot. A copy of the complaint’s procedure is held in the waiting room.

What we shall do – our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 3 working days and aim to have investigated the complaint within 10 working days of the date when it was raised. We shall then be able to offer an explanation or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed.

When we investigate a complaint, we shall aim to:

• Find out what happened and what, if anything, went wrong

• Make it possible for the complainant to discuss the problem with those concerned

• Identify what we can do to make sure the problem does not happen again. At the end of the investigation, the complaint will be discussed with the complainant in detail, either in person or in writing.

Complaining on behalf of someone else

The rules of medical confidentiality will be adhered to if the complaint is received on behalf of someone else. A note signed by the person concerned will be required unless they are incapable (e.g. because of illness) of providing this to allow the complaint to be investigated.

If the complaint is not resolved to the patient’s satisfaction, the patient will be advised to write to:

Dental Complaints Service

37 Wimpole Street, London, W1G 8DQ

Email: info@dentalcomplaints.org.uk

Website: https://dcs.gdc-uk.org/

Phone: 020 8253 0800 (Mon - Fri, 9am - 5pm)

Care Quality Commission Healthcare Team

2 Redman Place, London, E20 1JQ

Email: info@cqc.org.uk

Website: www.cqc.org.uk

Help us to get it right

We constantly try to improve the service we offer, so we will encourage patients to let us know when we have done something well or if there are any suggestions as to how we can do things better.